Terms and Conditions

These Terms and Conditions set out the rules for using the online store available under the domain nagaz24.com, operated by "Nagaz Stefanowski" Spółka Komandytowa with its registered office in Łódź, Al. 1 Maja 47, 90-740 Łódź, entered into the National Court Register (Register of Entrepreneurs) under KRS number 1077818, for which the registration files are kept by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, NIP 729-18-81-261, REGON 471424198, whose general partner is Paweł Stefanowski.

I. General provisions.

§ 1

1. In these Terms and Conditions, the following terms shall have the meanings set out below:
   1. "Price" - the price displayed on the Store Website for a given Product expressed in Polish zloty; all Prices are gross prices (including VAT);
   2. „Business day” – any day from Monday to Friday, excluding public holidays indicated in the Act of 18 January 1951 on public holidays;
   3. "Order form” - an interactive form made available in the Store enabling the Customer to place an Order;
   4. „Business hours” – the time from 8:00 a.m. to 4:00 p.m. on each business day;
   5. "Customer" – a natural person who is at least 13 years old (and in the case of a person under 18 years of age, the consent of their legal representative is required unless they have full legal capacity), as well as a legal person or an organizational unit without legal personality to which specific provisions grant legal capacity, who uses the Store functionalities and, in particular, places an Order in the Store via the Order form;
   6. "Civil Code" - the Act of 23 April 1964 - the Civil Code;
   7. "Consumer" - a person defined in Article 22(1) of the Civil Code, i.e., a person who is a Customer and purchases a Product not directly related to their business or professional activity;
   8. "Account" - an account available to a given Customer after logging in (providing an e-mail address and password) within the Store, through which the Customer enters their personal data and may use additional Store functionalities, including: checking the status of Order processing and the Order history;
   9. "Terms and Conditions" - these terms and conditions specifying the rights and obligations of the Seller and the Customer;
   10. "Entrepreneur with consumer rights" - a Customer who is a natural person entering into an agreement directly related to their business activity, where the content of the agreement shows that it is not of a professional nature for them, resulting in particular from the subject of their business activity made available pursuant to the provisions on the Central Registration and Information on Business (CEIDG);
   11. "Store" - the online store located at https://nagaz24.com and its subpages; the warehouse and store are located in Łódź at ul. Elektronowa 6, 94-103 Łódź
   12. „Seller” – „Nagaz Stefanowski” Spółka Komandytowa with its registered office in Łódź, Al. 1 Maja 47, 90-740 Łódź, entered into the National Court Register (Register of Entrepreneurs) under KRS number 1077818, for which the registration files are kept by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, NIP 729-18-81-261, REGON 471424198, whose general partner is Paweł Stefanowski;
   13. „Regular Customer” – a person who places Orders through the Seller’s Store on a regular basis, i.e. at least 3 Orders within a year, to whom the Seller grants personalized promotions and Price reductions, due to ongoing cooperation;
   14. "Privacy Policy” – the Store’s privacy policy available at https://nagaz24.com/privacy-policy/;
   15. "Sales Agreement" - a sales agreement for goods within the meaning of Article 535 of the Civil Code concluded between the Seller and the Customer at a distance within the Store, under which the Seller is obliged to deliver the goods to the Customer and the Customer is obliged to pay the Price for the goods;
   16. „User” – a person who has an Account in the Store and through it may place orders for goods available in the Store;
   17. „Order” – the Customer’s declaration constituting an offer to conclude a Sales Agreement submitted using the electronic Order form.
2. These Terms and Conditions define the rules for providing services by electronic means by the Seller to Customers, consisting in enabling them to:
   1. browse the goods presented in the Store,
   2. create their Account and subsequently maintain it,
   3. place an Order for goods,
   4. be automatically redirected to the bank’s online service where the payment for the Order is to be made.
3. Due to the continuous development of the Store, the scope of the Store services may be changed by the Seller; in particular, services may be added or disabled, temporarily suspended, or access to them may be limited or expanded. Information about modifications to the Store services is provided to Customers by posting relevant information on the Store Website or by e-mail to the User’s address. This does not constitute an amendment to these Terms and Conditions.

§ 2

1. The Store sells goods via the Internet. The content presented on the Store pages, in particular announcements, advertisements, price lists and other information, does not constitute a commercial offer within the meaning of Articles 66 and 66(1) of the Civil Code, but an invitation to submit offers. The Customer may purchase only goods available in the Store. Information on product availability is displayed in the description of the given product.
2. Prices constitute an invitation to conclude a Sales Agreement within the meaning of Article 71 of the Civil Code. Therefore, the Store may change the Prices of goods until the Sales Agreement is concluded with the Customer.

§ 3

1. Purchases in the Store are possible:
   1. after prior registration and setting up an Account, or
   2. without registration ("guest checkout").
2. Setting up an Account in the Store or making purchases in the Store without logging in is equivalent to accepting these Terms and Conditions, which is confirmed by an appropriate declaration made by the User or the Customer.
3. In order to conclude a Sales Agreement with the Seller via the Store, the Customer should take the following steps:
   1. Complete the Order;
   2. Fill in the Order form by indicating the place and method of delivery of the Order, as well as the payment method;
   3. In the case of a Customer without an Account, additionally provide personal data such as: first name, last name, telephone number, e-mail address, VAT ID (if the Customer is not a Consumer);
   4. Consent to the processing of the Customer’s personal data for the purpose of fulfilling the Order and consent referred to in § 3 sec. 2 above.
4. Failure to perform any of the actions indicated above makes it impossible to purchase goods via the Store.
5. In order to conclude a Sales Agreement with the Seller, the Customer selects goods in the Store by clicking the "add to cart" icon. Goods in the cart are not yet ordered, and the Customer may add more goods to the cart, remove goods from the cart, and also resign from making purchases.
6. After adding goods to the cart, the Customer may change the quantity of goods they want to buy in the Store by changing the relevant field in the cart. The goods displayed in the cart together with their quantities and prices constitute the Seller’s offer to the Customer to purchase them.
7. After adding all the goods the Customer wishes to order to the cart, select the "Proceed to checkout" option. The Customer then chooses whether to log in (if they already have an Account in the Store), create an Account, or make a purchase without logging in. In the fields displayed (after selecting "Proceed to checkout" and choosing the form of purchase: with or without logging into the Account), it is necessary to:
   1. select the delivery country,
   2. select one of the delivery methods made available by the Store,
   3. select one of the payment methods made available by the Store,
   4. provide the data necessary for delivery and for issuing an invoice.
   The Customer bears the costs related to payment processing. Before proceeding to the next stage of the order, the Customer must also accept these Terms and Conditions and the Privacy Policy. The Seller reserves the right to unilaterally change the payment and delivery methods for goods; this will not apply to agreements concluded before such change is made.
8. Next, by selecting the "Order summary" option, the Customer proceeds to the next stage of placing the order, checks its correctness, and confirms it by selecting the "Order and pay" option. Confirming the order by selecting the "Order and pay" option is equivalent to accepting the Seller’s offer to purchase the goods indicated in the order and results in the conclusion of a sales agreement between the Customer and the Seller.
9. After concluding the agreement in accordance with sec. 7 of this paragraph, depending on the selected payment method, the Customer may be redirected to the website of the relevant external payment service provider. In the case of purchases without logging into an Account, the Seller enables the Customer to quickly create an Account after the purchase has been made.
10. After concluding the agreement in accordance with sec. 7 of this paragraph:
    1. the Seller sends the Customer, to the e-mail address provided by the Customer, confirmations of the terms of the concluded agreement,
    2. the Seller informs the Customer about the status of order fulfillment by sending a message to the Customer’s e-mail address or telephone number,
    3. the Seller or its authorized representative may contact the Customer if the proper performance of the concluded agreement requires further arrangements.

§ 4

1. When placing an Order or when creating an Account in the Store, the Customer may voluntarily consent to the processing of their personal data by the Seller for marketing purposes, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and applicable national data protection laws.
2. The Customer gives consent by selecting the relevant checkboxes: „I consent to the processing of my personal data by the Seller for marketing purposes, including receiving commercial information:
   • by electronic means (e-mail);
   • by SMS messages to the telephone number provided by me;
   • by telephone calls.
   I may withdraw my consent at any time. Methods of withdrawing consent and more information are available in the Terms and Conditions and the Privacy Policy.”
3. The consent covers sending commercial and marketing information, including promotions, special offers and new products, via:
   1. electronic mail (e-mail),
   2. SMS/MMS messages,
   3. telephone calls.
4. The Customer may withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Consent can be withdrawn by:
   1. clicking the „Unsubscribe” link included in the messages sent,
   2. changing the settings in the customer account,
   3. sending an e-mail to: resignation@nagaz24.com.
5. Personal data are processed in accordance with the Seller’s Privacy Policy.

§ 5

1. Prices of products offered in the Store are expressed in Polish zloty and include taxes, provided that adding them to the price is required by applicable tax regulations (in particular VAT). The product price applies to one item.
2. The Prices shown in the Store do not include shipping costs or payment processing costs.
3. The Customer may pay the amount resulting from the Order, i.e. the Price for the goods as well as shipping and payment processing costs, in cash or by payment card:
   1. upon collection of the Order in the case of choosing „cash on delivery”,
   2. by traditional bank transfer,
   3. via an online payment system or PayPal.
4. No later than at the moment the Customer expresses their intention to be bound by the Sales Agreement, they will be informed about the total price of the ordered goods including taxes, as well as charges for transport, delivery, postal services and any other costs related to the performance of the agreement.
5. If the Customer chooses a payment option that involves additional processing costs (e.g., a bank transfer fee), the Customer will be obliged to bear these costs themselves, in accordance with the fee and commission table of the entity handling the Customer’s payments.
6. Discounts introduced as part of promotional campaigns do not combine with other promotions in the Store.
7. When announcing price reductions of products or services offered by the Store, the Seller undertakes to clearly indicate the Price applied before the reduction was introduced. Information about a price reduction includes the price applicable before the reduction, which was applied by the Seller for at least 30 days prior to the introduction of the promotion.
8. The Seller reserves the right to grant additional discounts to Regular Customers. In such a case, the discount granted to a given Customer may be communicated by the Seller by phone, e-mail, SMS, or via a message visible in that Customer’s Account.
9. In the case of orders placed from outside the customs territory of the European Union, the Customer may additionally incur other costs related to the obligation to pay customs duties, the amount of which depends on local regulations in the country of import of the products covered by a given order.

§ 6

1. Some goods may be purchased only on the basis of an individual Order. Relevant information will be posted next to the goods in the Store.
2. In order to order the goods referred to in the section above, please contact the Seller by phone or e-mail. The basis for delivering the above-mentioned goods will be an agreement concluded individually between the Customer and the Seller.
3. The Seller informs that the Price may be adjusted in an automated manner based on an analysis of the Customer’s preferences and purchasing behavior. Each time the Price of a product is adjusted on the basis of profiling, the consumer will be informed of this before the Sales Agreement is concluded.

§ 7

1. To use the Store properly, it is necessary to:
   1. have a computer, laptop, smartphone or other multimedia device;
   2. have Internet access;
   3. use standard software in the form of an operating system and a web browser, e.g. Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Apple Safari, and the web browser should support "cookies" (detailed rules for the use of cookies are set out in the Cookies Policy);
   4. have your own active e-mail address.
2. If the above requirements are not met, using the Store may be difficult or impossible.

II. Customer registration. Creating an Account.

§ 8

An Account in the Store may be created by: natural persons having full legal capacity; a person acting on behalf of a legal person or an organizational unit without legal personality to which the law grants legal capacity.

§ 9

1. A person wishing to conclude an agreement with the Seller for creating an Account should complete the registration form, which constitutes the Seller’s offer addressed to the prospective Customer to conclude an agreement for creating an Account. Registering a Customer Account in the Store is voluntary and free of charge.
2. The form requires providing: login (e-mail address) and Account password, first name, last name, country and delivery address, telephone number, and in the case of entities receiving an invoice or receipt with a VAT ID also the VAT ID, company name and company address to be included on the VAT invoice. The data provided in the form must be true and up to date. It is prohibited to include unlawful content in the form.
3. To send the form and complete the registration procedure in the Store, it is necessary to accept the Terms and Conditions and the Privacy Policy in order to consent to the processing of personal data provided during registration.
4. Registering a Customer Account in the Store requires completing the Registration Form by providing:
   1. an e-mail address, and
   2. setting a password.
5. The Seller then sends the person wishing to create an Account an e-mail message containing an activation link, and at that moment an agreement for maintaining the Account is concluded. The agreement is concluded on the condition that the User activates the Account using the activation link.
6. Account activation occurs after clicking the activation link.
7. A Customer who has an Account in the Store logs in by clicking the „My account” tab in the upper right corner of the Store and providing the data referred to in sec. 4 above.
8. The Customer Account service is provided free of charge for an indefinite period. The Customer may terminate the agreement for the provision of the Customer Account service at any time, without stating reasons and without incurring any costs, by sending a request to delete the Account, together with the Customer’s data, to the e-mail address: resignation@nagaz24.com. The statement may be submitted using the form template attached as Annex 2 to the Act on Consumer Rights of 30 May 2014 available here; however, this is not obligatory.
9. The Seller may terminate the agreement for the provision of the Customer Account service for the following reasons: termination of the Store’s business activity, change of its operating model, or violation of the provisions of the Terms and Conditions by the User, with a 14-day notice period. Termination will take place by sending a statement to the Customer’s e-mail address provided during Account registration.
10. Termination of the agreement for the provision of the Customer Account service by either Party does not affect the rights acquired by the Parties before the termination of the agreement.

§ 10

The Seller points out that each User should carefully store their login credentials for the Store so that no unauthorized persons can gain access to them.

III. Payments

§ 11

1. The Seller enables Customers to make payments for goods purchased in the Store:
   1. by prepayment - by traditional bank transfer to the bank account indicated by the Seller;
   2. by prepayment - by electronic payments and payment card, via external services made available by the Seller and on the terms resulting from the rules of those services,
   3. via the PayPal electronic payment system,
   4. cash on delivery, upon receipt of the order,
   5. in cash or by payment card, in the case of personal collection.
2. Payment methods available for a given order and any related additional costs:
   1. are always communicated to the Customer before concluding the Sales Agreement,
   2. may depend on the delivery method chosen by the Customer.
3. The Seller reserves the right to provide, to Regular Customers conducting business activity, the option to pay for goods purchased in the Store by bank transfer with a deferred payment term. The rules of such payments, in particular the limits of the trade credit granted by the Seller, will be agreed individually with particular Customers and will be visible in the Customer’s Account.
4. If the Customer chooses the prepayment option, the Seller will wait for payment for 7 days from the date of concluding the Sales Agreement. After that time, the Seller will set the Customer an additional deadline for payment by calling or sending an SMS to the telephone number provided by the Customer or by sending an e-mail to the Customer’s e-mail address, with a resolutory condition terminating the Sales Agreement concluded with the Customer.
5. If the Customer chooses cash on delivery and then refuses to accept the goods or to pay for them, the Seller will set the Customer an additional deadline for payment by calling or sending an SMS to the telephone number provided by the Customer or by sending an e-mail to the Customer’s e-mail address, with a resolutory condition terminating the Sales Agreement concluded with the Customer. In such a case, the Customer may be obliged to cover all costs related to re-shipping the goods.

IV. Methods of delivery of goods

§ 12

1. Shipment of goods purchased in the Store is possible to the countries available for selection from the list during checkout.
2. Delivery methods made available by the Seller for goods purchased in the Store and shipping costs are communicated on the Store subpage "Delivery costs", available here.
3. Delivery of purchased goods to the Customer is paid, unless the offer for a given product states otherwise. The Seller reserves the right to introduce an Order value above which delivery costs will be covered by the Seller, or to conduct a promotional campaign providing free shipping after meeting the conditions indicated by the Seller.
4. The Seller reserves the right to grant Regular Customers the possibility to purchase goods without bearing shipping costs. For Customers who have an Account in the Store, the possibility of free shipping will also be visible in that Customer’s Account.
5. Delivery methods available for a given Order and related costs:
   1. are always communicated to the Customer before concluding the sales agreement,
   2. may depend on the country and delivery address, the payment method chosen by the Customer, as well as the type and quantity of goods ordered.

V. Order processing and shipment.

§ 13

1. The shipment time of an order to the Customer includes the period from the start of Order processing until the moment the Seller hands it over to the carrier.
2. Unless the information presented in the Store for a given product states otherwise, the Seller will begin processing the Order:
   1. in the case of choosing the prepayment option - immediately after the funds are credited to the Seller’s bank account;
   2. in the case of choosing cash on delivery – immediately after concluding the Sales Agreement;
   3. in the case of personal collection - immediately after concluding the Sales Agreement.
3. If it is not possible for the Seller to perform the Sales Agreement, in particular due to the unavailability of the given product in stock or incorrect information about the availability of the given product in stock, the provisions of the Civil Code shall apply, including in particular Articles 493-495.
4. The shipment time of an Order to the Customer varies depending on the product. Before concluding the Sales Agreement, the Customer is informed about the shipment time of particular goods. The information provided in the detailed view of each product available in the Store, marked as "shipment time", constitutes the most probable time from ordering the product until it is shipped by the Seller.
5. In the case of choosing the "personal collection" option, the shipment time means the most probable time in which the given product will be available for collection by the Customer in person.
6. If the Customer orders various goods with different shipment times, the Order will be fulfilled within the time necessary to deliver the product with the longest shipment time. It is also possible to ship individual parts of the order separately, on the terms agreed individually by the Seller with the Customer.
7. The delivery time of an Order to the Customer consists of the shipment time and the delivery time by the carrier chosen by the Customer. The most probable delivery time of orders by particular carriers is communicated by the Seller in the Store in the relevant section of the website available here.

VI. Order cancellation.

§ 14

1. Regardless of the right to withdraw from the Agreement under the terms set out in these Terms and Conditions, the Customer has the right to cancel the Order until the Seller has completed picking the goods purchased by the Customer.
2. Order cancellation is possible:
   1. by the Customer clicking the link included in the e-mail confirming placement of the Order in the Store,
   2. for Customers who have an Account in the Store – as described in item a above or by selecting the appropriate option after logging into their Account in the Store.
3. The provision above does not apply if payment for the given Order was made by prepayment. In such a case, a Customer who is a Consumer is entitled to withdraw from the sales agreement on the terms set out in these Terms and Conditions.
4. The Customer may check the current status of the Order after logging into their Account in the Store in the "My account / in progress" tab. There will also be information about completing the Order.

VII. Right to withdraw from the agreement without giving reasons.

§ 15

1. If the Customer is a Consumer or an Entrepreneur with consumer rights, they are entitled to withdraw from the sales agreement concluded with the Seller within 14 days without giving reasons and without incurring costs, except for additional costs resulting from the delivery method chosen by the Consumer or the Entrepreneur with consumer rights other than the least expensive ordinary delivery method offered by the Seller for the returned goods, as well as the direct costs of returning (sending back) the goods.
2. The withdrawal period begins from the moment the Consumer or the Entrepreneur with consumer rights, or a third party indicated by them other than the carrier, takes possession of the item; and in the case of a Sales Agreement covering multiple items delivered separately, in batches or in parts – from taking possession of the last item, batch or part.
3. The Consumer or the Entrepreneur with consumer rights may withdraw from the Sales Agreement by submitting to the Seller a statement of withdrawal from the agreement. The statement may be submitted using the form template attached as Annex 2 to the Act on Consumer Rights of 30 May 2014, also available on the Store website at https://nagaz24.com/uploaded/nagaz_consent_withdrawal.pdf; however, this is not obligatory.
4. To meet the withdrawal deadline, it is sufficient to inform the Seller within the above period of the withdrawal from the Agreement by an unambiguous statement (for example, a letter sent by post, fax or e-mail to resignation@nagaz24.com).

§ 16

1. In the event of withdrawal by the Consumer or the Entrepreneur with consumer rights from the Sales Agreement, the Seller shall refund all payments received from them, including the cost of delivery of the goods (except for additional costs resulting from the delivery method chosen by the Consumer or the Entrepreneur with consumer rights other than the least expensive ordinary delivery method offered by the Seller for the returned goods), without delay and in any event no later than 14 days from the day on which the Seller was informed of the decision to exercise the right of withdrawal.
2. Refunds will be made using the same means of payment as those used by the Consumer or the Entrepreneur with consumer rights in the original transaction, unless they request or expressly agree otherwise; in any case, the Consumer or the Entrepreneur with consumer rights shall not incur any fees in connection with the refund.
3. The Seller may withhold the refund until it has received the goods back or the Consumer or the Entrepreneur with consumer rights has provided evidence of having sent back the goods, whichever occurs first.

§ 17

1. In the event of withdrawal by the Consumer or the Entrepreneur with consumer rights from the Sales Agreement, they are obliged to return the goods to the Seller without delay, but no later than 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the goods back before it expires.
2. The Consumer or the Entrepreneur with consumer rights shall bear only the direct costs of returning the goods.
3. The Consumer or the Entrepreneur with consumer rights shall be liable to the Seller for any reduction in the value of the goods resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

VIII. Complaints.

§ 18

1. The Seller is obliged to deliver goods to the Customer free from physical and legal defects.
2. The Seller is liable to the purchasing Customer if the sold item has a physical defect in accordance with Article 556(1) of the Civil Code.
3. Complaints may be submitted in person or in writing to the Seller’s address specified in § 1 sec. 1 item l, or by e-mail to: shop@nagaz24.com, and also by phone at: +48 42 649 45 09.
4. The complaint should include:
   1. Data enabling identification of the Customer;
   2. The subject of the complaint;
   3. The request related to the complaint
   4. Other data indicated by the Seller.
   If an incomplete complaint is received, the Seller will request the Customer to complete it, failing which the complaint will be left without consideration.
5. If the purchased goods contain defects, the Seller covers the cost of returning the shipment.
6. The Seller will respond to the complaint within 14 calendar days from the date of its receipt.
7. If the goods have a defect, the Consumer may submit a statement to reduce the Price or withdraw from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the goods have already been replaced or repaired by the Seller, or the Seller has not replaced the goods with defect-free ones or removed the defect. The Consumer may, instead of the defect removal proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacement demand removal of the defect, unless bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller. In assessing excessive costs, the value of defect-free Goods, the type and significance of the defect found, as well as the inconvenience to the Consumer of another method of satisfaction are taken into account. The reduced Price should remain in such proportion to the Price resulting from the Sales Agreement as the value of the Goods with a defect remains to the value of the Goods without a defect.
8. The Consumer may not withdraw from the Sales Agreement if the defect of the Goods is insignificant.
9. If the Consumer requested replacement of the Goods, removal of the defect, or submitted a statement to reduce the Price, specifying the amount by which the Price is to be reduced, and the Seller does not respond to this request within 14 calendar days, it is deemed that the Seller has acknowledged the request as justified.
10. The provisions on the right to complain applicable to Consumers shall apply accordingly to Entrepreneurs with consumer rights.
11. Pursuant to Article 558 of the Civil Code, liability under warranty towards a Customer who is not a Consumer is excluded.
12. In all matters related to the performance of the agreement for creating an Account and the Sales Agreement, the Seller will contact the Customer by e-mail, sending messages to the e-mail address provided by the Customer, and optionally also by phone if the Customer provided a telephone number.

§ 19

1. The Customer is entitled to submit a complaint regarding services provided electronically. The complaint may concern:
   1. technical problems preventing use of the Store;
   2. incorrect operation or lack of operation of specific functionalities within the User Account;
   3. problems with sending e-mail or SMS messages related to Order fulfillment;
   4. incorrect operation of the notification system, notifications of commercial information, including the newsletter;
   5. other issues related to the availability of electronic services provided by the Store.
2. Complaints may be submitted in person or in writing to the Seller’s address specified in § 1 sec. 1 item l, or by e-mail to: sklep@nagaz24.com, and also by phone at: +48 42 649 45 09.
3. The complaint should include:
   1. Customer/User data,
   2. the Customer’s/User’s e-mail address or telephone number,
   3. a description of the problem and the circumstances of its occurrence,
   4. the date or approximate time of the irregularity,
   5. the expected method of resolving the irregularity.
4. Complaints are handled without delay, but no later than within 30 days of their receipt. If a complaint is not handled within the time limit indicated in the previous sentence, it shall be deemed handled in accordance with the Customer’s/User’s request, unless specific provisions provide otherwise.
5. The response to the complaint will be sent electronically to the e-mail address provided in the submission, and at the Customer’s/User’s request – in paper form to the indicated correspondence address.
6. The decision on the complaint includes justification and, if the complaint is rejected, information on available appeal measures.

IX. Final provisions.

§ 20

1. The Seller ensures access to the Store Website on the terms set out in these Terms and Conditions, 24 hours a day, seven days a week, except during periods:
   1. resulting from limitations in Internet access imposed by telecommunications service providers whose services are used by the Seller or the Customer;
   2. failures resulting from events beyond the Seller’s control which could not have been foreseen or prevented, in particular: flood, fire, Internet network failure or power grid failure.
2. The Seller is entitled to temporarily - fully or partially - suspend the operation of the Store in order to improve it, repair it, add new Services or perform maintenance.
3. The content posted on the Store Website is protected by the Seller’s intellectual property rights and may not be copied, modified or distributed without the Seller’s written consent.

§ 21

1. The Customer should respect personal rights as well as copyright and intellectual property rights of the Seller and third parties.
2. The Customer is obliged to provide correct data consistent with the facts.
3. The Customer undertakes not to use systems or programs that may affect the functionality of the Store; in particular, it is prohibited to introduce viruses or systems blocking Store elements, resulting in hindered access to goods for other Customers and hindering the Seller’s operation of the Store.

§ 22

1. All headings used in these Terms and Conditions are intended solely to facilitate navigation within its text.
2. Acceptance of these Terms and Conditions is voluntary but necessary to conclude a Sales Agreement.
3. The Seller is entitled to amend these Terms and Conditions if one of the following reasons occurs:
   1. Changes to the Seller’s details;
   2. Changes to the manner of providing services or the conditions of operating the Store caused by technical reasons, introduction of new functionalities, or modification of existing functionalities;
   3. Changes to the scope or rules for providing services electronically by introducing new functionalities/services, changing them or withdrawing existing ones offered to the Customer;
   4. Changes to payment methods and the availability of goods;
   5. The need to amend these Terms and Conditions due to changes in laws affecting its content and to correct errors or typos.
4. If changes are introduced to these Terms and Conditions or to the organization of the Store, the Seller will inform the Customer by posting on the Store Website a message about the change, including a summary of changes, and will keep this information on the Store Website for at least 14 consecutive calendar days, or by sending an e-mail to the Customer’s address provided in the Account or during Order placement.
5. The current version of these Terms and Conditions and its archived versions are available on the Store Website. These Terms and Conditions are available to Customers at any time, free of charge, on the Store Website in such a way that it is possible to obtain, reproduce and record its content. Any person visiting the Store has the right to download the Terms and Conditions in a printable format and save it on their own medium.

§ 23

1. Customers who are Consumers may use out-of-court methods of handling complaints and pursuing claims. Contact details for institutions providing consumer advice and assistance in Poland are available on the websites of the Office of Competition and Consumer Protection (UOKiK), e.g. https://www.uokik.gov.pl/sprawy_indywidualne.php.
2. Consumers may use the dispute resolution route offered by the network of consumer arbitration courts, provided that both the Consumer and the Seller consent to such a solution. Consumer courts operate at the Provincial Inspectorates of the Trade Inspection and examine disputes over property rights between consumers and entrepreneurs arising from sales and service agreements, where the value of the subject of the dispute does not exceed PLN 10,000, except for the Consumer Court in Warsaw, which examines cases regardless of the value of the subject of the dispute.
3. Disputes arising between a Customer who is not a Consumer or an Entrepreneur with consumer rights and the Seller will be resolved by the courts having subject-matter jurisdiction for the Seller’s registered office.

These Terms and Conditions are effective from 18 December 2025.

The old Terms and Conditions are available here.